Terms and Conditions for Duo Diamonds Limited
1.0 ABOUT US
1.1 This Website is owned and operated by Duo Diamonds Limited. Our UK company registration number is 14472187 and our registered office is at: Duo Diamonds Limited, International House, 12 Constance Street, London, United Kingdom, E16 2DQ.
1.2 Our email address is sales@duodiamonds.com
1.3 Please read this agreement carefully before using our Website. These terms and conditions (“Terms”) govern your use of the Website and the purchase of products from us. By using the site, you confirm that you have both read and accepted the Terms. These Terms and any contract arising from your use of our Website are governed by English law, and the courts of England & Wales shall have jurisdiction over any disputes.
1.4 To purchase any products from us or use our services, you must be at least 18 years old.
1.5 Please check periodically for changes. NOTHING IN THESE TERMS AFFECTS YOUR LEGAL RIGHTS.
2.0 SUPPLY
2.1 We reserve the right to refuse to supply any individual or company.
2.2 We may change, suspend, or discontinue www.duodiamonds.com or the provision of products at any time.
2.3 Each time you order products from us (“Order”), the Terms in force at that time will apply to the contract for the products once we confirm acceptance of your order by sending you a confirmation that the products have been or shall be shortly dispatched (“Order Confirmation”).
2.4 Whenever we revise these Terms, we will notify you by stating the amendment date at the top of this page.
2.5 Orders can be placed through the Website or by calling us at the numbers shown on the Website.
2.6 Once we have sent you an Order Confirmation, cancellation is NOT possible under the Distance Selling Regulations due to the fluctuating nature of the precious metals market. We will pursue payment for all Orders for which we have sent an Order Confirmation.
3.0 YOUR STATUS
By placing an Order, you warrant that:
3.1 You are legally capable of entering into binding contracts.
3.2 You are at least 18 years old
3.3 You will accurately complete our registration procedure and provide us with personal details needed to process your order, including certified proof of your identity and residential address. You will notify us of any changes to your personal information by email to sales@duodiamonds.com or in writing.
3.4 You will provide information to us as requested in accordance with anti-money laundering and KYC (Know Your Client) regulations.
5.0 THE CONTRACT BETWEEN US
5.1 Duo Diamonds Limited uses a live pricing system; all prices quoted on the Website are subject to market change.
5.2 After you place an Order via the Website, you will receive an automated email acknowledging receipt of your Order (“Acknowledgment”). This does not mean your Order has been accepted. If we find an error in the price of the products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your Order at the correct price or canceling it. If we cannot contact you, we will treat the Order as canceled.
5.3 Your Order constitutes an offer by you to us to buy a product at the price displayed on our Website at the moment we send you an Order Confirmation. The contract between us (“Contract”) will only be formed when we send you the Order Confirmation, not when we send you the Acknowledgment.
5.4 The Contract will relate only to those products whose dispatch we have confirmed in the Order Confirmation. We will not be obliged to supply any other products which may have been part of your order until dispatch of such products has been confirmed in a separate Order Confirmation.
6.0 DUO DIAMONDS MEMBERSHIP
We are pleased to introduce our Duo Diamonds Membership, which offers three exclusive tiers designed to cater to your needs:Duo 1 Membership, Duo 11 Membership, and Duo 111 Membership.
**General Conditions:**
– All memberships are subject to the terms and conditions of our service.
– Membership discounts cannot be combined with other offers or promotions unless otherwise specified.
– The membership fees are non-refundable and will be billed according to the selected plan (monthly or yearly).
– We reserve the right to modify the terms and benefits of the membership tiers at any time. Members will be notified of any changes in advance.
By enrolling in any of the Duo Diamonds Membership tiers, you agree to these terms and conditions.
7.0 AVAILABILITY & DELIVERY
7.1 All products are subject to availability and may be withdrawn at any time prior to us sending you an Order Confirmation.
7.2 Delivery will be made to the address specified by you when you place your Order. We cannot deliver to P.O. Box addresses. Where payment is made by credit card, the delivery address must match the cardholder’s address used to make the payment. We will endeavor to deliver within 14 working days of our receipt of cleared funds for the products in the Order Confirmation, unless there are exceptional circumstances. If we cannot deliver your Order within that period, we will notify you by email of the delay.
7.3 The delivery fee applicable to your specific Order will be set out clearly in the online checkout process.
7.4 It is your responsibility to ensure that you are present at the delivery address to sign for the goods in person. Claims arising from packages being signed for by an individual unknown to you or other circumstances involving third parties at the delivery address are at your risk.
7.5 Where we fail to tender delivery of products after sending you an Order Confirmation, we will refund the original amount paid or provide equivalent goods as a replacement. We accept no liability for any price fluctuation in those circumstances.
7.6 If you wish to collect directly from us, you must produce identification and a copy of the invoice for the products. We cannot release products to third parties without prior arrangement. Please contact us to discuss this before you send anyone to collect.
8.0 RISK & TITLE
The products will be at your risk from the time of receipt. Ownership of the products will only pass to you when we receive full payment of all sums due in respect of any and all products ordered by you: a) which have been delivered; or b) in respect of which an Order Confirmation has been issued.
9.0 PRICE & PAYMENT
9.1 The prices which you must pay for the products you Order are set out on the Website at the time we send you our Order Confirmation, together with any applicable VAT at the rate in force at the relevant time.
9.2 We will delay dispatch until we are in receipt of cleared funds from you via bank transfer or credit card.
9.3 We accept payment via bank transfer or credit card (MasterCard or Visa). Credit card payments will not be received by us until at least four days after processing your Order. No requests for letters of credit, payment upon delivery, payment via cheque, or any other payment methods will be entertained due to the high value and nature of the products sold.
10.0 ORDER & ACCEPTANCE
10.1 You may place Orders either (i) using the online process via the Website;
10.2 When you place an Order, we need to obtain various details to process it. You must ensure that the details you provide are correct and complete. All Orders are subject to verification, us receiving payment, stock availability, and no contract for purchase will occur until we issue an Order Confirmation.
11.0 CANCELLATION
11.1 We reserve the right to cancel any Order at our sole discretion before we issue an Order Confirmation.
11.2 The right to cancel under Regulation 13 of the Consumer Protection (Distance Selling) Regulations 2000 does NOT apply because the goods we supply are dependent on fluctuations in the financial market and are exempt from the right to cancel.
11.3 If you wish to cancel an Order for an item for which you have paid prior to it coming into stock, due to a price fluctuation, we will agree to do so if you call our Customer Services Line on +442034883657 or email us at sales@duodiamonds.com within 24 hours of the order being accepted and pay a cancellation charge of 2.5% of the total Order value, plus any consequential loss due to the price fluctuation.
12.0 LIABILITY
12.1 Your access to and use of www.duodiamonds.com is at your sole risk. We make no warranty that the content of the Website is error-free or timely updated.
12.2 We will not be liable for any viruses or disabling features that affect your access to or use of the Website, nor any incompatibility between the Website and other websites, services, software, and hardware, nor any delays or failures you may experience in initiating, conducting, or completing any transmissions or transactions in connection with the Website.
12.3 We will not be liable for damages of any kind, including those resulting from your inability to use www.duodiamonds.com or any part of it, from any content posted on www.duodiamonds.com by us or anyone else.
12.4 We do not in any way exclude or limit our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
(d) any breach of the terms implied by sections 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose, and samples); and
(e) defective products under the Consumer Protection Act 1987.by
12.5 Subject to clause 12.4, we will not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
(a) any loss of profits, sales, business, or revenue;
(b) loss or corruption of data, information or software;
(c) loss of business opportunity;
(d) loss of anticipated savings;
(e) loss of goodwill; or
(f) any indirect or consequential loss.
12.6 Subject to Clauses 12.3 and 12.4 Our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed a sum equal to the price of the Products stipulated in the Order Confirmation.
12.0 LIMITATION OF LIABILITY
12.5 We will not be liable for:
(c) loss of business opportunity;
(d) loss of anticipated savings;
(e) loss of goodwill; or
(f) any indirect or consequential loss.
12.6 Subject to Clauses 12.3 and 12.4, our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed a sum equal to the price of the Products stipulated in the Order Confirmation.
13.0 PRIVACY
13.1 We will use the information you provide to us to administer your Order, which may also include checking your details with any credit reference agency and other persons for credit vetting, fraud prevention, or debt collection purposes. From time to time, we may keep you informed of information about other products and services that may be of interest to you. If you do not wish to receive information about other products and services, please let us know by email at sales@duodiamonds.com or by writing to Duo Diamonds Limited, International House, 12 Constance Street, London, United Kingdom, E16 2DQ.
13.2 We are registered with the Information Commissioner’s Office. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
13.3 Your email address is essential for us to supply you with important information such as order confirmations and changes to the service. By registering with us on our Website, you accept that your email address may be used to supply you with such information.
14.0 INTELLECTUAL PROPERTY RIGHTS
14.1 The content of the Website is protected by copyright, trademark, database, and other intellectual property rights. You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network), or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy, distribute, or use for commercial purposes any of the materials or content on the Website without written permission from us.
14.2 No license is granted to you in these Terms to use any trademark of ours or our affiliated companies.
15.0 GENERAL
15.1 You may not assign the Contract or any part of it without our prior written consent.
15.2 Subject to all other limitations and exclusions, we will have no liability to you under these terms if we are prevented from, or delayed in, performing our obligations under these terms by anything outside our reasonable control, including but not limited to strikes, lock-outs or other industrial action, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, impossibility of the use of railways, shipping, aircraft, motor transport, or other means of public or private transport, impossibility of the use of public or private telecommunications networks, or the acts, decrees, legislation, regulations, or restrictions of any government.
15.3 Failure or delay by us in enforcing or partially enforcing any provision of any Contract shall not be construed as a waiver of our rights under that Contract.
15.4 If any provision of these terms is found by any court of competent jurisdiction to be invalid, unenforceable, or illegal, the other provisions shall remain in force.
15.5 These terms and conditions represent the entire agreement between you and us in relation to the subject matter of any Contract.
15.6 A person who is not a party to this Contract shall not have any rights under or in connection with it by virtue of the Contracts (Rights of Third Parties) Act 1999.
16.0 CUSTOMER SERVICES
If you have any queries, please contact Customer Services by telephone on +442034883657 from Monday to Friday – 10am to 5pm, or by email at sales@duodiamonds.com. We will make every effort to reply to you within 24 hours (Mon – Fri).
17.0 STATEMENT OF COMMITMENT TO THE GLOBAL PRECIOUS METALS CODE
Duo Diamonds Limited (“Institution”) has reviewed the Global Precious Metals Code (“Code”) and acknowledges that the Code’s principles represent minimum standards of expected best practice in the wholesale Precious Metals Market (“Market”). The Institution confirms that it acts as a Market Participant as defined by the Code and is committed to conducting its Market activities (“Activities”) in adherence with the principles of the Code. To this end, the Institution has taken appropriate steps, based on the size and complexity of its Activities and the nature of its engagement in the Market, to ensure its Activities align with the principles of the Code.